Avoiding Cell Phone Bill Shock
Is there anyone who can confidently say that not once have they received a cell phone bill and said to themselves "What? I didn't sign for THIS!"? I do believe most of us have been in this situation at least once. What's worse, while sometimes you can sort of see it coming, other times you're totally blindsided. The goal of this article is to help you keep your bill in check. Here's what to look out for.
1. Going over your allotted quota. This is by far the biggest reason people end up with a larger bill than they should. Going over your minutes, or your text messages, or your Internet usage limit carries a prohibitive cost because cell phone service carriers charge exorbitant fees for this. But don't worry, you won't have to guess what caused the bill to go up, it will be prominently displayed, separately from your "regular" bill.
How to keep your bill low: sign up for a plan that gives you more minutes or text messages or Internet usage. This might sound odd to be advised to move to a higher plan when we're talking about keeping the phone bill low, but it's pretty much a given that the higher plan will cost you less than you would be paying if you constantly went over. If a more generous plan isn't an option, then all you need to do is monitor your cell phone use and stop using any service that you risk going over your limit on. We never said this was going to be easy!
2. Third Party Subscriptions. There seems to be no way of getting rid of the companies that sell those subscriptions, no matter how many complaints and lawsuits are filed against them. Their subscriptions services offer anything from a "free ringtone of the month" to a "horoscope of the day" to a "sexy wallpaper picture of the day". In theory, the only ways to subscribe to those services is to send them a text to a number they give you, or to log on to their website and enter your cell phone number there. Of course, if it were always like that, things would be simple; the problem is that they have a tendency to appear out of nowhere on customers' bills. In the end, pay close attention to the "direct bill" portion of your bill because that's where you'll be able to eventually spot them.
Not too long ago, AT&T settled a class action suit about this business practice. From then on, they've agreed to notify their customers (by text message) every time there's a new subscription that's being added to their account. Actually, technically it's not a notification, but more of a call to action: if the customer doesn't reply to the text, the mentioned subscription can't be added to his/her account. The other carriers should definitely follow suit.
3. One-time fees. Lastly, one-time fees might be the culprit for your higher cell phone bill. These are typically non-recurring fees, and include activation fees, re-activation fees, upgrade fees, or non-payment fees. Companies will usually not rescind the fees stemming from an account suspension for an unpaid bill. Rarely ever do these fees get waived or credited, although you can definitely ask if there are any discounts you might be eligible for, such as an employee discount. Alternatively, you can attempt sweet-talking customer service into waiving the fee. How accommodating they are will depend largely on how long you've been a customer and by your bill-paying record.
Strategy. Your cell phone habits will go a long way towards determining which strategy you use to keep your cell phone bill to a manageable level. If you do most of your talking in the early evening, paying a little bit extra for early night and weekend minutes might be economical. If you're home a lot, look into the various Voice Over IP phone service providers such as you cable company, your phone company, Skype, Vonage, T-Mobile @ Home, and so on. This can save you a lot of minutes. And never be afraid to ask for a discount: employee discount, student discount, senior discount, and so on. If you own a business, you can even ask for a business discount.
In case the bill is really high or you're really in a bind, there's always the option of calling customer service and making payment arrangements with the company. Just like I mentioned earlier, if you're a good customer, they will try and work out something with you. As you can see, with a little research, and with some discipline thrown in for good measure, you can definitely find more than one way to lower your phone bill.
1. Going over your allotted quota. This is by far the biggest reason people end up with a larger bill than they should. Going over your minutes, or your text messages, or your Internet usage limit carries a prohibitive cost because cell phone service carriers charge exorbitant fees for this. But don't worry, you won't have to guess what caused the bill to go up, it will be prominently displayed, separately from your "regular" bill.
How to keep your bill low: sign up for a plan that gives you more minutes or text messages or Internet usage. This might sound odd to be advised to move to a higher plan when we're talking about keeping the phone bill low, but it's pretty much a given that the higher plan will cost you less than you would be paying if you constantly went over. If a more generous plan isn't an option, then all you need to do is monitor your cell phone use and stop using any service that you risk going over your limit on. We never said this was going to be easy!
2. Third Party Subscriptions. There seems to be no way of getting rid of the companies that sell those subscriptions, no matter how many complaints and lawsuits are filed against them. Their subscriptions services offer anything from a "free ringtone of the month" to a "horoscope of the day" to a "sexy wallpaper picture of the day". In theory, the only ways to subscribe to those services is to send them a text to a number they give you, or to log on to their website and enter your cell phone number there. Of course, if it were always like that, things would be simple; the problem is that they have a tendency to appear out of nowhere on customers' bills. In the end, pay close attention to the "direct bill" portion of your bill because that's where you'll be able to eventually spot them.
Not too long ago, AT&T settled a class action suit about this business practice. From then on, they've agreed to notify their customers (by text message) every time there's a new subscription that's being added to their account. Actually, technically it's not a notification, but more of a call to action: if the customer doesn't reply to the text, the mentioned subscription can't be added to his/her account. The other carriers should definitely follow suit.
3. One-time fees. Lastly, one-time fees might be the culprit for your higher cell phone bill. These are typically non-recurring fees, and include activation fees, re-activation fees, upgrade fees, or non-payment fees. Companies will usually not rescind the fees stemming from an account suspension for an unpaid bill. Rarely ever do these fees get waived or credited, although you can definitely ask if there are any discounts you might be eligible for, such as an employee discount. Alternatively, you can attempt sweet-talking customer service into waiving the fee. How accommodating they are will depend largely on how long you've been a customer and by your bill-paying record.
Strategy. Your cell phone habits will go a long way towards determining which strategy you use to keep your cell phone bill to a manageable level. If you do most of your talking in the early evening, paying a little bit extra for early night and weekend minutes might be economical. If you're home a lot, look into the various Voice Over IP phone service providers such as you cable company, your phone company, Skype, Vonage, T-Mobile @ Home, and so on. This can save you a lot of minutes. And never be afraid to ask for a discount: employee discount, student discount, senior discount, and so on. If you own a business, you can even ask for a business discount.
In case the bill is really high or you're really in a bind, there's always the option of calling customer service and making payment arrangements with the company. Just like I mentioned earlier, if you're a good customer, they will try and work out something with you. As you can see, with a little research, and with some discipline thrown in for good measure, you can definitely find more than one way to lower your phone bill.
About the Author:
There are plenty of ways you can keep both your home phone bill and your cell phone bill under control. Learn more about ways to reduce your phone bill by visiting Reduce Phone Bill.
posted by Debt Consolidation Loan at
10:22 AM
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